Event description

Certified KPI Professional and Practitioner

This learning program is structured on two levels of certifications:

The KPI Certified Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course. The KPI Certified Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.


  • Develop the project plan for a KPI implementation initiative;

  • Practice a sound framework to ensure KPIs are aligned to strategy;

  • Receive personalized feedback on developing the KPI portfolio of instruments;

  • Expand your business network as a member of the Certified KPI Professionals Community;

  • Access +15 templates that help you implement a KPI Measurement Framework in your organization.

Learning objectives

  • Understand KPI measurement challenges;

  • Differentiate between objectives, KPIs and initiatives;

  • Understand KPI selection in different contexts;

  • Select KPIs for scorecards and dashboards;

  • Develop a KPI implementation project plan;

  • Optimize the KPI activation and data gathering process.

Participants’ profile

  • Professionals interested in measuring performance

  • Top/middle/lower management professionals

  • Performance measurement experts


Day 1 – A standardized approach to KPIs

  • The world of KPIs

  • Understanding KPIs

  • KPI typology

  • KPI taxonomy

Day 2 – KPI selection & target setting

  • KPI selection

  • KPI alignment

  • KPI documentation

  • Working with targets

Day 3 – Data gathering and visualization

  • Data gathering

  • Data visualization

  • Review & evaluation test

Day 4 – Establishing KPIs

  • KPI Project Coordination

  • KPI Selection

Day 5 – Monitoring KPIs

  • KPI Measurement

  • KPIs in Context

  • Review and Assessment Quiz


The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;

  • Certificate of Attendance for Certified KPI Professional: after participating at the 3 days of on-site training course;

  • Certificate of Attendance for Certified KPI Practitioner: after participating at the 2 days of on-site training course;

  • Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.


Educational resources

Course materials

  • Course slides;

  • Course notes;

  • The KPI Infographic.

The qualitative reports

  • Performance Management in 2014 and 2015.


  • KPI Documentation Forms;

  • Negative Behaviors;

  • Targets in Practice;

  • Dashboards;

  • Scorecards;

  • Hardware;

  • Graphs in Practice;

  • Glossary of terms.


  • 11 Videos dedicated to Performance Management.

Fact sheets

  • KPI Definitions;

  • KPIs in Practice;

  • Terminology in Practice;

  • KPI Selection Criteria;

  • Performance Management Related Theories.


  • Free access to all Performance Management webinars series from 2014 to 2016.

Performance Management Toolkit

  • Templates: Desired State of Evolution, Strategy Map, Performance Scorecard, Performance Dashboard, Performance Healthogram, Initiatives Portfolio, Performance Management System Architecture, Monthly Performance Management Process, Employee Scorecard;

  • Manuals: Performance Scorecard Guide for Administrator, Performance Dashboard Guide for Administrator;

  • Publications: KPIs for Human Resources Dashboard, KPIs for Human Resources Scorecard.

KPI Practitioner Course Application Templates

  • KPI Project Plan;

  • KPI Selection Workshop Notification;

  • Primary and Secondary Data Sources List;

  • KPI Selection for Expo;

  • Value Flow Analysis;

  • Balancing KPIs;

  • KPI Documentation Form;

  • Change Log;

  • KPI Data Gathering Template;

  • Data Gathering Communication;

  • Organizational Scorecard;

  • Organizational Dashboard;

  • Departmental Scorecard;

  • Departmental Dashboard;

  • KPI Reporting Page.

Premium subscription on smartKPIs.com

  • Available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants. We invite you to contact the event manager to enquire about special rates from the venue.

More information and direct reservation click here: https://marketplace.kpiinstitute.org/certified-kpi-professional-and-practitioner.html?level=1320&location=1323&dates=2872&fees=2907



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